When you encounter difficulties with your health care provider regarding reimbursements (among other things), you can contact the Complaints and Disputes Foundation of Health Care Insurers (Stichting Klachten en Geschillen Zorgverzekeringen SKGZ).
These payment terms are applicable to all treatment agreements made between the therapist and the client.
Appointments must be cancelled at least 24 hours in advance of the appointment. If the appointment is not cancelled and for cancellations within 24 hours of the appointment, the therapist is entitled to charge the reserved time. Appointments on Monday need to be cancelled at least 72 hours in advance. For appointments that have not been cancelled or have been cancelled too late, a late fee of € 60 will be charged. This bill will not be reimbursed by your health insurance company.
The treatment costs invoiced by the therapist and billed to the client should be paid by the client within 30 days of the date of the invoice.
If the client has not paid the amount owed within 30 days of the invoice date, the client will be deemed to be in default, without the need for a notice of default. The therapist will charge 1% interest per month or part of a month on the main sum for as long as the client fails to settle his / her debts.
In the event that the client fails to pay within 30 days of the invoice date, the practitioner may send a payment reminder to the client. To send this reminder a fee of 5 euros will be charged to the client.
If the client has not paid his/ her debt within 14 days of the date of the payment reminder, then the practitioner can take debt collection measures without further notice of default, or have this performed by a third party.
All extrajudicial costs related to the recovery of the amounts declared shall be borne by the client. The extrajudicial costs are set at at least 15% of the main sum with a minimum of 25 euros.
In the case of outstanding debts the practitioner is entitled – unless the treatment doesn’t allow this – to suspend further treatment until the client has met his / her payment obligations.