Client Council

The client council promotes the interests of our clients and provides a valuable contribution to improving the quality of our care. The council consists of (former) clients and gives advice to the management of the practice. For instance, concerning topics such as privacy, safety, and policy. In the past year, for example, digital information screens and suggestion boxes were placed in the waiting room after suggestions from the client council. The website has also been updated with accessible information about the practice.

Do you have suggestions, ideas, or comments? Please send an e-mail to: clientenraad@pep-psychologen.nl.

Complaint procedure

High-quality care is of paramount importance at PEP Psychologen. This is why we would like to receive your feedback. Also when you are not satisfied. We do our utmost to resolve your dissatisfaction and process your complaint within two weeks.

Procedure

  • Submit your complaint to the employee or treating practitioner. It is possible that your complaint is quick to resolve or that it is a misunderstanding.
  • If this does not lead to the desired result or if you are uncomfortable discussing the complaint with the employee or treating practitioner, please contact the complaints commissioner (contact information via the secretariat).
  • If it is not possible to resolve your complaint with the treating practitioner or the complaints commissioner, you can contact the professional association of your treating practitioner (contact information via the secretariat).

You can also submit your complaint online at the Tuchtcollege voor de Gezondheidszorg

Confidentiality and privacy

All our treating practitioners are bound to the professional code for psychologists. The conversations you have with us are confidential. We carefully store your data and only provide data to third parties with your consent. After the treatment plan has been discussed with you, we send it to your GP. After the treatment, your GP receives a letter with the treatment result and possible advice. If necessary, we also consult with other practitioners, such as the POH-GGZ, a haptotherapist or the psychiatrist.

For more information on your privacy, please see our privacy statement.

Involvement of loved ones

It could be valuable to involve a loved one in your treatment. A loved one knows you very well and could help the treating practitioner in the process. You can inform your loved one about the treatment yourself or the treating practitioner can do this in consultation with you. Your loved one will receive information on the treatment method, the organisation of the care, and possible tips. If this is in violation of ‘good practice of care’, we might deviate from this. The interest of you as client is always first and foremost.